Refund policy

Our commitment

At FilingKeeper, we want UK accounting and bookkeeping practices to feel completely confident using our compliance deadline tracking tool. We offer a 14-day free trial without requiring credit card details, followed by a transparent refund and cancellation policy.

14-Day Money-Back Guarantee

If you purchase a paid subscription (monthly or annual) and decide within the first 14 days that FilingKeeper is not right for your practice, we will issue a 100% full refund — no questions asked.

Subscription Cancellations

• Cancel anytime: You can cancel your subscription at any time directly from your account settings or by contacting us.
• End of billing period: Upon cancellation, your account remains fully active until the end of your current paid billing period (monthly or annual), after which no further charges will occur.

Refund Eligibility Details

• Initial purchases & upgrades: Full refund requested within 14 days of initial plan upgrade or renewal start date.
• Annual plans: If you cancel an annual plan after the first 14 days, you may request a pro-rata refund or credit for remaining full, unused months of your subscription term.
• Service interruptions: If an unforeseen service disruption or technical error prevents your practice from accessing FilingKeeper, we will issue a pro-rated refund or account credit upon request.

Merchant of Record & Payment Processing

All billing and payment processing for FilingKeeper is handled by Paddle, our merchant of record. When a refund is approved:

• The refund is issued directly through Paddle back to your original payment method (credit card, debit card, or PayPal).
• Refunds typically take 5 to 10 business days to reflect on your statement, depending on your bank or card issuer.

How to Request a Refund

To request a refund or ask a question about your billing, simply send an email to Contact us including:

• Your practice name and account email address.
• The order ID or invoice number (found on your Paddle receipt).

We aim to acknowledge and process all refund requests within 1 business day.

Statutory Rights

Nothing in this policy limits or affects your statutory rights under UK consumer protection laws or applicable commercial legislation.